What are the payment methods available?
We happily accept all Visa/Master debit & credit cards.
Do I need to register to shop?
No registration is needed so you can just add items into your cart then check out. You will receive confirmation email with your order number.
If you do not receive confirmation email, please email us at firstname.lastname@example.org for us to assist you with this.
How do I find my size?
You can refer to our size chart here.
Where do you ship?
If you don’t see your location during check out, please email us at email@example.com.
When can I receive my order?
You can refer to our shipping page here.
How do I track my order?
You will receive your tracking number once your item dispatches from our warehouse.
My tracking number is not working. What should I do ?
As your parcel is currently in transit, there will be no updates until they arrive at the customs. If your parcel has no movement for more than 5 days, please email us at firstname.lastname@example.org .
Can I cancel or amend my order?
You can request for cancellation or amendment within 24 hours upon placing your order. You can do so by emailing us at email@example.com. Unfortunately, anything beyond that we won’t be able to cancel unless stated otherwise.
I'd like to make an exchange.
For sanitary reasons, we do not have exchanges available. You can read more about our T&C here.
I'd like to return my order.
For sanitary reasons, we do not provide returns. You can read more about our T&C here.
I received a defective item!
In cases where you do receive a pair that is less than perfect, please send over a clear picture of the defect to our email at firstname.lastname@example.org so we can process a replacement to be sent your way as soon as possible.
I received the wrong item!
Don’t worry. Just drop us an email at email@example.com for us to send the right item your way.