Exchange & Return Policy
If you happen to receive a defective item, please send us an email with pictures elaborating on the defect at email@example.com for us to send you a replacement immediately.
We accept returns for refunds only for defective items/unopened items due to sanitary reasons within 14 days from the date you receive your order however the items will have to comply with the terms and conditions below :
- Returned items must have tags intact and be returned in its original packaging
- Returned items must be in its original condition; not be soiled, washed or altered, or worn in any way.
- For exchanges or returns for a refund, customers are required to return the item(s) at their own expense. Exchanges will be granted for free of charge and refund will be processed as soon as possible
- Returned item(s) that do not comply with the above terms will not be processed nor will it be returned to you
- Please do note that we can only grant exchanges once and no refunds can be made after the exchange has been processed.
- Shipping fees paid are non refundable. Exchanges and refunds are only processed after products are received and processed at our warehouse.
Comfort Republic reserve the right to reject refund requests for returned item(s) that do not comply with the above terms.You can email us at firstname.lastname@example.org for any other enquiries regarding your order, we don't bite.